personalized customer experiences
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Personalized Customer Experiences: Create Connected Experience on Every Channel

Would you define your customer experiences as being connected or disconnected? We are know that connected experiences are more meaningful. They leverage data from automated...

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How to Manage Change in Contact Centers

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities...

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rich media messaging versus email stats
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Customer Engagement Statistics Rich Media Messaging vs. Email

Choose Rich Media Messaging (RMM) instead of email or do an A/B testing of the same marketing campaign on mobile and email to test its...

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Financial Services Self-Service Solutions

With VoiceSage, we make it easy for financial services to deploy self-service solutions on multiple communication channels effortlessly.

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Black Friday Infographic: 7 SMS Marketing Tips for Retailers

One of the reasons SMS marketing is so successful is its open rate. On average, text messages are opened within 90 seconds of being received....

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customer surveys voicesage
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Free Customer Satisfaction Scoring Template + Calculator

Measuring customer satisfaction with customer surveys is tricky; maintaining high engagement levels among retail customers is even harder. But satisfaction is important: 28% of those...

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