Debt Collection Solutions

Collect payments faster from your customer base in a secure, cost-effective manner using VoiceSage’s hosted payment pages that can improve cash-flow management and payment rates by up to 65%.

Send automated payment reminders to scale up your debt collection processes and reduce operational costs by lowering inbound calls from customers with an effective communication strategy.

Use cases:

• Use dedicated hosted mobile pages with Rich Media Messaging (RMM) to collect payments faster
• Use SMS to inform customers of their account balance and due payments
• Use Interactive Voice Messaging (IVM) campaigns to push a customer to an agent to make a payment or an enquiry
• Perform customer identification and verification (IV&D) with our IVM solution

A self-service solution is the preferred debt collection option because it caters to customers’ schedules letting them resolve debt payments when it’s convenient and without being pressured or rushed by collectors outreach.

VoiceSage can help you free up your agents’ time for higher value tasks and improve CX and earned recognition with self-service collection options running 24/7 365 days.

Using our simple drag and drop campaign builder, you can automate SMS with a link to a branded micro site for your clients to make a payment in their own time.

Main benefits:

• Achieved up to 20% ROI within the 1st year
• Increased payment rates by up to 50%
• Reduction in inbound agent calls by 30%

By adopting an efficient and cost-effective communication strategy, you allow your customers to engage with your brand on their preferred channel at every step along their journey.

VoiceSage has a wealth of knowledge in the debt collection space and can help you create an optimized collection process that will increase payment rates, operational efficiency and customer satisfaction.

Learn more about our SMS, RMM, IVM solutions.