Blog Archives

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Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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Ecommerce Order Fulfillment: 5 Mistakes to Avoid

Ecommerce order fulfillment sets you up to wow your online customers with fast, impactful service, but if you’re making mistakes in the ecommerce order fulfillment…

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Why Rich Communication Services (RCS) Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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6 Reasons Your Debt Collection Process Is Failing You

Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…

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Customer Journey Stages: Credit Collection with Proactive Messaging [Part 4/4]

Credit Collection with Outbound Proactive Messaging is part 4 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part…