Information Security
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VoiceSage Adds to Existing ISO 27001 and PCI DSS Certifications

VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…

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Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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19 Text Message Templates for Customer Service & Marketing Pros

Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…

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PSD2 and Open Banking: What You Need to Know About Innovation in Mobile Finance

The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…

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mobile marketing strategies for business
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How to Create A Mobile Marketing Strategy: A Roadmap for Retail Teams

In this article we aim to show you how retail teams can create an effective mobile marketing strategy to boost sales and customer engagement. Eighty-nine…

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7 Black Friday SMS Marketing Tips for Retailers

As a retailer, Black Friday is one of your busiest sales events of the year. It’s your chance to make up for lost revenue and…

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