automated customer service
Blog

Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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customer service chatbots voicesage
Blog

How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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conversational marketing strategy voicesage
Blog

How to Boost Your Conversational Marketing Strategy with Video

A conversational marketing strategy allows companies to engage with their customers in real-time through chat, video, and other digital tactics. In the following guide, we’re…

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bulk sms voicesage services
Blog

How Bulk SMS Can Benefit Marketing Campaigns

You might be familiar with sending bulk SMS and what it means to marketing managers. SMS is a traditional and very popular channel that most…

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personalized customer experiences voicesage
Blog

Personalized Customer Experiences: What Brands Need to Know

Would you define your customer experiences as being connected or disconnected? Connected experiences are more meaningful and they are mostly personalized customer experiences. They leverage…

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canned response voicesage
Blog

How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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