Change is one thing that every contact center has in common. Managing change in contact centers in a proactive way is becoming a business differentiator to drive employee and customer engagement. A lot has changed since covid19, especially customer service departments. For example, banks are being inundated with customer queries relating to mortgage breaks, and are receiving as many as 7,000 calls per day.
VoiceSage’s solutions help companies provide excellent customer support remotely. Our cloud communication platform can simply be accessed from anywhere and operates regardless of the agent’s location. Access to the platform is quick to set up, and can easily be used as a standalone, or integrated with any existing system, so that agents can comfortably get started while adapting to their new working environments. Here are some steps you can take to improve customer interactions:
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