Documentation Challenges in Insurance and Banking
Documentation is important to every insurance claim file to ensure a proper outcome. Insurers need hard facts on damages, coverage, and liability and it’s critical they receive all of these in a timely and secure manner.
Banks and financial services also struggle with document management. Financial services providers spend approximately $12 billion on direct marketing annually. The adoption of new channels and technologies has contributed to a fragmentation in how documents are received and recorded. Much of our day-to-day communication is done via mobile, so why not make the shift to less expensive, metric-rich, instant digital channels?
Secure Document Upload/Download with Rich Media Messaging
While maintaining the confidentiality and security of a letter, Rich Media Messaging provides the ability to upload or download a document securely. This can be an image or a PDF without the need of installing an app.
Compared to a direct mail delivery, VoiceSage’s proactive communication is done via SMS which is faster and more engaging. The messages can be personalized with unique URL, logo, images and other branding options which give you the ability to create fully personalized experiences for your customers to increase conversions, response rates and engagement.
