Improve Payment Collections
Improve payment rates while preserving a high standard of customer service and satisfaction with our SMS collection solutions. VoiceSage’s solution has become the preferred payment channel after Direct Debit for both companies and clients.
Did you know that over 70% of non-direct debit customers request that payments and arrears are made through VoiceSage as opposed to calling in contact centres or using online portals?
Simplify Payment Processes
Our solutions allow you to send advance payment notifications, allowing customers to set up customized payment plans that suit their needs and make one off payment all through SMS. Our solutions are a quick win because:
- They work with your existing payment processors
- No engineering is required
- There are no changes to your reconciliation or cash management processes
Reduce Collection Costs
With VoiceSage you can improve your payment rates, reduce termination actions, and reduce arrears while lowering your overheads. Our clients have successfully achieved:
- 20% reduction in disconnections over 12 months
- 35% increase in payment rates
- 30% decrease in outbound calls
