For press and media enquiries, please contact
Emer Delaney, Communications Manager, at emer.delaney@voicesage.com.

VoiceSage recognised as thought leaders

Paul Sweeney, Director of Innovation at VoiceSage has been named a thought leader in Social CRM (Customer Relationship Management) by Paul Greenberg, acknowledged as the Global Thought Leader in that space. ZDNET

Paul has also been invited onto the Cook Report list of about 200 people considered to be Thought Leaders in the area of Telecommunications infrastructure, cloud communications, etc. Cook report . This is coupled with his ongoing participation as an advisory board member to eComm, the Emerging Communications Conference. eComm

Staffing levels in VoiceSage have increased by 50%

The positions have been filled in customer support, Operations, Administration and Business Development.

VoiceSage at eComm10

Pat Murphy, VoiceSage Vice President Business Development, North America is a guest speaker at the eComm, America 2010 Conference & Awards at the San Francisco Airport Marriott, 19-21 April 2010. Pat will be speaking about Communications Enabled Business Processes (CEBP) & VoiceSage This thought leadership event offers a vision into the future of the Telecommunications industry.

VoiceSage Flying High!

At a time when most companies are experiencing the negative effects of the airline crisis due to volcanic ash in the atmosphere, the Interactive Voice Messaging company, VoiceSage are supporting a global airline in delivering their message to their customers across the world. The airline began using the service as soon as the crisis began, in order to keep their customers up-to-date on all schedule changes and cancellations. When the crisis is over, the airline will also use VoiceSage to confirm flight rebookings, helping the airline to maintain the delivery of their excellent level of customer service. A spokesperson for the airline said “We are proud to have VoiceSage as a partner in this time of crisis”.

€130K investment in Service Management Function

This week the Operations Division of VoiceSage announced the second phase of their strategic rollout of Service Management processes.

Four new jobs are envisioned for the service desk, incident and problem management processes. The investment has taken the form of hardware, software, new accommodation, as well as increased staffing levels within the department. The first of the new members of staff have already been recruited and will be joining the team for on-boarding and training in mid-April.

Commenting on the increased capacity Hugh O’Malley, Operations Manager said “the investment from the board will allow the service management function to improve effectiveness and drive efficiencies through the service delivery processes. The money also confirms VoiceSage’s commitment to providing our customers with the best customer experience.”

In tandem with service support investment, this week has also seen a huge investment in the form of new infrastructure. The infrastructure is an integral part of VoiceSage’s commitment to IT Service Continuity. The new hardware with multiple node and element redundancy, builds upon the ‘always on’ nature of VoiceSage.

The OC Group have been appointed the VoiceSage PCI Auditors.

The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise.

Voicesage on expert panel for CEPB at ITEXPO Miami

In January, VoiceSage's Patrick Murphy was an expert panelist on two Communications Enabled Business Processes (CEBP) discussions during the Cloud Communications Summit at the ITEXPO in Miami, Florida.

See the video here.

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